Privacy Policy

Last updated: 20 August 2026

This Privacy Policy explains how Vascoh LLC, operating as Proptena ("we", "us"), collects, uses, and protects information in connection with the proptena.com website and our services. We act as a service provider to our property management and real estate clients, and we also process information about our own prospects and website visitors.

1. Information we collect

• Information you provide: name, company name, work email, phone number, and the details you share when you submit our contact form, request a scoping call, or become a client.
• Client and end-customer data: when we build or operate leasing, maintenance, or document workflows for a client, we process information contained in that client's systems (such as lease documents, unit and tenancy records, prospect and resident contact details, and maintenance requests) on that client's behalf and under their instructions.
• Usage data: standard log and analytics data (IP address, browser type, pages viewed) collected when you use this website, via Google Analytics.

2. How we use information

• To reply to your enquiry and to scope, quote, and deliver our services.
• To build, operate, and improve the integrations and AI workflows we deliver to clients.
• To communicate with you about an engagement, a proposal, or support.
• To meet our legal, tax, and record-keeping obligations.

We do not use the information you submit through this website to send unrelated marketing, and we do not sell it.

3. How we share information

We do not sell your personal information. We share it only with: service providers that help us operate, under contracts limiting their use (cloud hosting, email delivery, analytics, and AI model providers such as Anthropic where a workflow requires it); our clients, where we process data on their behalf; legal and safety recipients where required by law; and in a business transfer, subject to this Policy.

4. Controller and processor roles

For information you submit about yourself through this website, Vascoh LLC is the controller. For data we process inside a client's systems in the course of an engagement, that client is the controller and we act as a processor on their documented instructions.

5. Retention and security

We keep information only as long as needed to respond to your enquiry, provide the services, comply with legal obligations, and resolve disputes, then delete or anonymise it. We use least-privilege credentials, encryption in transit and at rest, and documented boundaries for any data sent to model providers. No method of transmission or storage is perfectly secure.

6. Your rights

Depending on where you live, you may have rights to access, correct, delete, port, or restrict the processing of your personal information, and to withdraw consent. Contact us at the address below to make a request; we will verify and respond within the period required by applicable law. For data we process on behalf of a client, please contact that client as the controller, and we will assist them.

7. Cookies and analytics

This website uses essential cookies and Google Analytics to understand aggregate traffic. You can control cookies through your browser settings, and you can opt out of Google Analytics using Google's browser add-on.

8. Children's privacy

Our services are for businesses and are not directed to children under 16. We do not knowingly collect their information.

9. International users

We operate from the United States. Information may be processed there and in other countries where our service providers operate.

10. Changes and contact

We may update this Policy; material changes will be posted on this page with a new date.